Key Objectives of Close Protection
Close Protection services are designed to safeguard clients by anticipating and mitigating potential threats. Our primary goal is to ensure the personal safety of our clients while maintaining their privacy and confidentiality. We focus on proactive measures to prevent incidents, allowing clients to conduct their activities without concern for their security.
By employing advanced strategies and technologies, we provide a secure environment that supports the client’s lifestyle and professional commitments. Our commitment to excellence ensures that every detail is meticulously planned and executed, offering peace of mind and allowing clients to focus on their priorities.
Plan and implement safety measures for individuals under protection during personal or official activities, ensuring security in all locations and situations.
Safeguard - Defined as the plans and actions taken to anticipate, prevent, or limit situations that may endanger or embarrass the protected individual.
Police officers assigned to ensure the personal safety of high-profile individuals from any potential threats or physical assaults (Hands & Weapons).
According to directive KPN A134, individuals who, due to their status or position, must be protected from any potential threats or harm from external forces.
- Fully understand and provide accurate and precise information to clients to ensure their confidence in the company's activities and achieve the detailed mission statements within the budget.
- Always ready to provide support and perform duties as instructed by superiors to achieve the company's mission.
- Assist the company in achieving financial objectives by understanding roles aligned with the company’s budget and cash flow.
- Monitor and safeguard the company’s assets and clients’ belongings, providing adequate protection as required.
- Refrain from disclosing the company’s confidential information to external parties.
- Communicate with team members or other company staff to execute directives and instructions from the operations officer/manager to achieve the company’s financial goals.
- Always maintain a neat, cheerful, and courteous demeanor, understanding the situation and being ready to assist to uphold the reputation of the security unit and the company.
- Ensure the workplace environment is always clean, tidy, and safe.
- Strive diligently to analyze problems and think creatively as a means to find solutions and foster shared progress.
- Stay alert to signs of wastage, such as paper, electricity, water, and other resources.
- Consistently demonstrate commitment to creating a comfortable and positive working atmosphere.
- Be willing to actively participate in all company-recognized activities on a voluntary basis.
- Maintain a positive attitude.
- Demonstrate courteous, well-mannered, and tidy behavior at all times.
- Show respect to fellow members and everyone associated with the company.
- Be punctual and adhere to attendance requirements.
- Avoid making statements that could lead to slander or misinformation.
- Refrain from letting personal issues interfere with daily responsibilities.
- Set a good example for colleagues and team members to follow.
- Always demonstrate loyalty, dedication, and willingness to share responsibilities in achieving the company’s vision and mission.
- Acknowledge and understand one’s role in fulfilling the company’s mission.
- Consistently adhere to all regulations and rules set by the company.
- Maintain a proactive attitude and be capable of making independent decisions.
- Practice being "Action-Oriented" and take responsibility for actions and decisions made.
- Strive to satisfy every individual by delivering excellent services and maintaining good relationships with clients.
- Work diligently to improve oneself and remain aware of developments within the company.
- Adopt the habit of communicating positively and productively with colleagues at all levels.
- Consistently exhibit enthusiasm and honesty in performing duties.
- Maintain confidentiality of any customer-related information.
- Safeguard the company’s assets from theft, damage, wastage, and fire.
- Ensure the safety of officers, company staff, employees, and individuals conducting business with the company within the controlled area.
- Provide assistance to officers and company staff who require help.
- Carry out instructions from the operations/security officer and the administrative department.
- Implement safety, service, and protection regulations and laws as assigned by the company or employer as needed.
| No. | Guidelines | Remarks |
|---|---|---|
| 39 | Do not enter the VIP room unless it is for inspections or emergencies. | |
| 40 | Avoid casual conversations or smoking during duties. | |
| 41 | Do not eat or drink in front of the VIP room. | |
| 42 | Do not bring women, friends, or acquaintances into the hotel room. | |
| 43 | Do not use any equipment in the hotel room except those provided for temporary use. | |
| 44 | Refrain from consuming alcohol in the hotel room (either before or after duty). | For non-Muslims |
| 45 | Avoid wandering around the hotel or lounging in the lobby unless performing inspections. | |
| 46 | Maintain a professional appearance and demeanor at all times. | |
| 47 | Do not speak loudly during duty or while in the hotel/visit location. | |
| 48 | Close protection officers must be ready 30 minutes before any VIP movement. | |
| 49 | All movement activities must receive instructions or approval from the PSO or Chief Coordinator. | |
| 50 | Do not accept instructions other than from the PSO or Chief Coordinator. If in doubt, inform the PSO/Chief Coordinator immediately. | |
| 51 | All activities/movements must be recorded in the member’s official daily logbook. | |
| 52 | Ensure constant communication via radio sets or telephones. | |
| 53 | Inform about motorcade schedules at least 1 hour before VIP movement. | |
| 54 | Motorcade vehicles must be positioned 15 minutes before the VIP departs. | |
| 55 | All close protection personnel must adhere to appropriate dress code protocols for ceremonies (e.g., welcoming foreign dignitaries). | |
| 56 | Ensure all equipment/weapons are in excellent condition, functional, and safeguarded, especially company/government assets. | |
| 57 | Maintain discipline and professionalism at all times within the team. | |
| 58 | Build and maintain good relationships with public officials, government authorities, and involved personnel. |